Privacy Policy

1. Who We Are

SolidSite is a web design and development service based in England, United Kingdom. We operate the website solidsite.co.uk and are the data controller for all personal data collected through this website and our services.

If you have any questions or concerns about how we handle your data, you can contact us at support@solidsite.co.uk.

2. Information We Collect

We may collect and process the following categories of personal data:

Personal Identifiers

• Full name
• Email address
• Phone number (if provided)
• Business name or trading name

Usage & Technical Data

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time on site, and clickstream data
• Referring website or search terms

Communications Data

• Messages and enquiries submitted via our contact or consultation forms
• Email correspondence between you and SolidSite
• Project briefs, requirements, and feedback you share with us

We do not collect any special category data (such as health, race, religion, or biometric data) and we do not knowingly collect data from children under the age of 16.

3. How We Collect Your Data

Contact & Consultation Forms

When you submit an enquiry, request a free consultation, or get in touch via any form on our website, we collect the personal information you provide directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support site functionality and understand how visitors use it. For full details, see Section 7 of this policy.

Analytics Tools

We use third-party analytics services (such as Google Analytics) that automatically collect usage data when you visit the site. This data helps us understand visitor behaviour and improve our website.

Direct Communication

If you contact us by email or any other channel, we will collect your contact details and the content of your message.

4. How We Use Your Information

We use your personal data only for legitimate purposes and on the appropriate lawful basis under UK GDPR:

• To respond to your enquiries and consultation requests — Lawful basis: Legitimate interests / Pre-contractual steps
• To deliver our web design and development services — Lawful basis: Performance of a contract
• To send project updates, invoices, and service communications — Lawful basis: Contract / Legitimate interests
• To improve our website and the services we provide — Lawful basis: Legitimate interests
• To comply with legal and regulatory obligations — Lawful basis: Legal obligation
• To send marketing or promotional communications — Lawful basis: Consent (only where you have opted in)

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Third-Party Services

We may share your data with trusted third-party service providers where necessary to operate our business and deliver our services. These include:

Hosting & Infrastructure

Our website is hosted via Netlify. Your data may be processed on their servers in accordance with their own privacy and security policies.

Analytics

We use Google Analytics to monitor website traffic and performance. Google may collect and process your usage data in accordance with their privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Payment Processors

Payments for our services may be processed by a third-party payment provider (such as Stripe or PayPal). We do not store your full card or banking details. These providers operate under their own privacy policies and maintain PCI DSS compliance.

Email & Communication Tools

We may use third-party tools to manage email communications. Your contact details will only be used for the purpose for which they were provided and will not be shared with other parties for marketing.

All third parties we engage are required to handle your data securely, in accordance with applicable data protection law, and only for the purposes specified.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Our general retention periods are:

• Enquiry and contact data — retained for up to 12 months after our last communication, unless a project is commenced
• Client project data and correspondence — retained for up to 6 years after project completion, in line with UK accounting and legal requirements
• Analytics data — typically retained for 26 months (Google Analytics default setting)
• Cookie data — varies by cookie type; see Section 7

When data is no longer needed, it is securely deleted, destroyed, or anonymised.

7. Your Rights Under UK GDPR

As a data subject, you have the following rights in relation to your personal data. These rights apply subject to certain exemptions under UK data protection law:

• Right of access — You can request a copy of the personal data we hold about you (a Subject Access Request).
• Right to rectification — You can ask us to correct inaccurate or incomplete personal data.
• Right to erasure — You can request that we delete your personal data where there is no compelling reason to continue processing it.
• Right to restrict processing — You can ask us to limit how we use your data in certain circumstances.
• Right to data portability — You can request your data in a structured, commonly used, machine-readable format.
• Right to object — You can object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making — We do not use solely automated decision-making processes that have legal or similarly significant effects on you.

To exercise any of your rights, please contact us at support@solidsite.co.uk. We will respond within 30 calendar days.

If you are not satisfied with our response, or believe we are processing your data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

Essential Cookies

These are required for the website to function correctly. They do not collect personal data and cannot be disabled without affecting site functionality.

Analytics Cookies

These help us understand how visitors interact with our website (e.g., which pages are visited, how long sessions last). Data collected is aggregated and anonymised where possible. These cookies are set by third-party analytics services such as Google Analytics.

Preference Cookies

These remember your settings and preferences to improve your experience on return visits (e.g., language or display preferences).

You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For guidance on managing cookies, visit allaboutcookies.org.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• HTTPS/TLS encryption for all website traffic
• Access to personal data restricted to authorised personnel only
• Use of reputable, security-audited third-party service providers
• Regular review of our data handling and security practices

While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the highest practicable standard.

10. Links to Other Websites

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing the privacy policy of any external site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we process your personal data, please get in touch:

• Email: support@solidsite.co.uk
• Website: solidsite.co.uk
• Location: England, United Kingdom